Version 6 (modified by kirstieikeland, 14 years ago)

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RDS Operations Support Services Offered

The RDS Operations Support Tickets are used for handling service requests conserning availability, content and technical and software support issues etc.

Service Availability

User Rights

This wiki is available to all. You can browse the pages and is is recommended that you use the Search function to find information you want.

How to become member?

When you are logged in (use the upper right hand side menu) a new menu will become available on your left hand side. Here you can submit a request using the new ticket function, you can follow the progress of you ticket through

https://trac.posccaesar.org/discussion

To select Service Area:
You have to 2 options for Service Area selction: RDS System Request and RDL Content Request.

RDS System: Requests that require assistance on technical issues of availability of Hardware/Software, Report of failure, downtime etc. Includes requests concerning access or modification to access.

RDL Content: Requests concerning the Reference Data Library content, proposals for change requests at Work In Progress (WIP) and the ISO 15925 Standard. Includes content development requests, correction of errors etc.

Use link to create a new ticket or choose New Ticket in the left-side menu. If your prefer e-mail send your request to [email protected]

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