Version 3 (modified by kirstieikeland, 14 years ago)

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RDS Operations Support Services Offered

THIS IS NOT FINISHED

Service Levels:

Add text about logged in user services/rights versus not logged in user services/rights

The RDS Operations Support Tickets are used for handling service requests conserning availability, content and technical and software support issues etc.

To select Service Area:
You have to 2 options for Service Area selction: RDS System Request and RDL Content Request.

RDS System: Requests that require assistance on technical issues of availability of Hardware/Software, Report of failure, downtime etc. Includes requests concerning access or modification to access.

RDL Content: Requests concerning the Reference Data Library content, proposals for change requests at Work In Progress (WIP) and the ISO 15925 Standard. Includes content development requests, correction of errors etc.

Use link to create a new ticket or choose New Ticket in the left-side menu. If your prefer e-mail send your request to [email protected]

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