Version 2 (modified by kirstieikeland, 14 years ago)

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RDS Operations Support

How to create a new ticket:

Log in Left-hand side menu: Create new ticket.

What must be filled out:

  1. Summary – Title of request
  2. Reporter:
  3. Description of request
  4. Service Area
  5. Type

Interpretation Service Area: RDS System: All requests that require assistance on technical issues of availability of HW/SW, Report on failure, downtime etc . Requests concerning access or modification to access

RDL Content: All requests concerning the Reference Data Library content, proposals for change requests at WIP and the ISO 15925 Standard. For content development requests, correction of errors

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